Totango identifies customer expansion opportunities from goals, product use, health, and revenue signals and launches workflows to act on them.
RevManicRevenue Stack
VerifiedChecked 2026-09-12
Totango
Customer-success platform for managing customer data, health, workflows, engagement, retention, renewals, and expansion.
Revenue footprint
Where Totango fits
Revenue areas
Primary and supporting use cases
Job coverage
Selected jobs
Totango maintains customer account profiles containing identity, contacts, contracts, subscriptions, health, usage, and engagement data.
Totango records customer touchpoints, tasks, and engagement history, covering customer-success activity without establishing a complete sales-activity record.
StrongManage renewals ↗
Totango directly supports retention and renewal work through customer-success workflows, account context, and renewal-oriented programs.
Totango provides customer health models, scoring, dashboards, and context that directly monitor outcomes, engagement, and retention risk.
Overview
What Totango does
Totango provided an enterprise customer-success platform supporting account profiles, hierarchical and multi-product customer structures, health models, SuccessBLOCs, SuccessPlays, automated workflows, customer engagement, and analytics. The official site now states that Totango has become Odie.
Buying context
Fit and constraints
- Best for
- Enterprise customer-success teams managing complex customer portfolios, health, retention, renewals, and expansion workflows.
- Relevant constraints
- The official site states that Totango is now Odie, so the Totango product identity is no longer the vendor's current public platform identity.
- Pricing requires contacting sales; no public monetary amounts were found.
- Enterprise and Premier package quantities are limited by included seats, accounts, teams, and environments; additional seats, accounts, emails, or other units may incur fees.
- Contributor and Viewer licenses have reduced functionality compared with Practitioner licenses.
- Fees are billed in advance and are exclusive of taxes, including VAT.
- The terms specify an initial term listed in the order form, or 12 months when no order form exists, followed by annual renewals.
- API and integration availability may depend on licensing, and Totango disclaims responsibility for third-party applications.
- Review status
- Reviewed 2026-09-12
Pricing
Totango pricing and plans
Public pricing is not disclosed. Official packages list Enterprise and Premier plans as sales-assisted offerings with included seat, account, team, and environment quantities. Totango's terms state that fees are in USD, billed in advance, exclusive of taxes, and ordinarily committed for an initial 12-month term.
- Pricing model
- Custom quote
- Minimums
- Annual commitment
- Free access
- Not documented
- Last checked
- 2026-09-12
Enterprise
Custom pricingunknown · 12-month commitment · Billed annually · Contact sales
Includes 10 practitioner seats, 2,000 customer accounts, 5 teams, and an Enterprise Customer Success Manager. Official page does not publish a monetary amount.
Check current price ↗Premier
Custom pricingunknown · 12-month commitment · Billed annually · Contact sales
Includes 20 practitioner seats, 3 viewer seats, 10,000 customer accounts, unlimited teams, 1 development instance, and a dedicated account team. Official page does not publish a monetary amount.
Check current price ↗List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.
Reviews
Totango reviews
No buyer review has passed editorial validation yet. Vendor testimonials are never converted into ratings.
Environment fit
Platform & integrations
How Totango works with your other tools. Open a finding for its source and any plan or setup limits.
API accessA documented application programming interface is available for at least one product workflow.Not yet recorded+
A documented application programming interface is available for at least one product workflow.
MCP server accessThe vendor provides a documented Model Context Protocol server for product access or actions.Not yet recorded+
The vendor provides a documented Model Context Protocol server for product access or actions.
Single sign-onThe product supports a documented organization-managed single sign-on method.Not yet recorded+
The product supports a documented organization-managed single sign-on method.
Data exportUsers can export material product data in a documented reusable format.Not yet recorded+
Users can export material product data in a documented reusable format.
Integrations
Tools Totango connects to.
We haven’t added integration details for this product yet.
Not yet recorded means we haven’t added a finding here. It doesn’t mean the feature is missing. We check these connections and settings separately from the work shown on the fit map.
Product references
RevManic's fit assessments are our editorial opinion. Check Totango's website for the latest features, plans and pricing.
Represent Totango? Contact us to suggest an update, or claim this profile.