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VerifiedChecked 2026-09-12

Gainsight

Customer success platform for managing customer health, adoption, retention, renewals, expansion, and post-sale workflows.

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Revenue footprint

Where Gainsight fits

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Revenue areas

Primary and supporting use cases
Coverage

Documented jobs

10 distinct jobs across 2 revenue areas

StrongCoordinate customer onboarding ↗

Supports coordinating customer onboarding with success plans, tasks, playbooks, milestones, and progress tracking.

Gainsight documentation ↗
StrongForecast revenue ↗

Supports forecasting renewal revenue and renewal likelihood using customer-success signals and forecast amounts.

Gainsight documentation ↗
StrongIdentify expansion opportunities ↗

Supports identifying expansion opportunities through expansion signals, customer-success qualified leads, alerts, and playbooks.

Gainsight documentation ↗
StrongMaintain account and contact records ↗

Supports maintaining customer and relationship records through Customer 360 and company/person data.

Gainsight Support documentation ↗
PartialMaintain sales-activity history ↗

Supports maintaining sales-activity and customer-interaction history through Timeline and customer records. This covers a meaningful part of maintain sales-activity history, but the reviewed evidence does not establish the complete canonical outcome.

Gainsight Support documentation ↗
StrongManage renewals ↗

Supports managing renewals with renewal workflows, renewal playbooks, likelihood scores, and renewal forecasting.

Gainsight documentation ↗
StrongMonitor customer health ↗

Supports monitoring customer health with health scorecards, risk signals, customer data, and alerts.

Gainsight documentation ↗
StrongOrchestrate cross-system workflows ↗

Supports orchestrating customer-success workflows with Journey Orchestrator, playbooks, CTAs, alerts, and AI agents.

Gainsight Support documentation ↗
StrongPlan account growth ↗

Supports account growth planning through customer goals, success plans, account context, and expansion workflows.

Gainsight documentation ↗
StrongTransfer customer context ↗

Supports transferring customer context through customer records, success plans, timelines, and lifecycle handoff workflows.

Gainsight documentation ↗

Overview

What Gainsight does

Gainsight provides customer-success products including Gainsight CS, Customer Communities, Product Experience, Skilljar, and AI capabilities. Gainsight CS combines customer records, health scores, success plans, playbooks, timelines, journeys, renewal forecasting, and expansion workflows.

Customer 360 records combining customer, usage, support, renewal, stakeholder, and activity informationHealth scorecards and risk identificationSuccess Plans with goals, tasks, owners, milestones, timelines, sharing, and progress trackingPlaybooks, CTAs, alerts, and automated customer-success workflowsCustomer onboarding and lifecycle handoff workflowsAutomated, personalized customer communications based on customer attributes, health, usage, surveys, and lifecycle stageRenewal likelihood and renewal forecastingExpansion-signal detection, customer-success qualified leads, and CRM deliveryCustomer activity timelines and interaction historyDashboards, reporting, and customer-success analyticsSurveys, customer feedback, sentiment analysis, and AI-generated summariesAI Copilot and AI agents for querying customer context and taking governed actionsConnectors and integrations for CRM, support, product-usage, and other data sources

Buying context

Fit and constraints

Best for
Enterprise and scaling customer-success teams that need structured post-sale operations, health management, retention workflows, renewal visibility, and expansion coordination.
Relevant constraints
  • Pricing is sales-assisted and quote-based for Gainsight CS and Product Experience.
  • Numeric prices, currency, taxes, billing cadence, commitment terms, and minimum seats are not published on the official pricing page.
  • Plan entitlements may vary by product, configuration, and administrator settings.
  • Success Plans, playbooks, integrations, automation, and AI capabilities may require configuration or plan-specific availability.
  • The platform is primarily oriented toward post-sale customer success rather than prospecting, outbound sales engagement, or contract execution.
  • Customer data coverage and health or intent quality depend on configured data sources and models.
Evidence status
Vendor documented · checked 2026-09-12

Pricing

Plans and billing

Gainsight publishes plan names and selected entitlements but no numeric prices. Gainsight CS Essentials and Enterprise are request-pricing plans. Product Experience is request pricing with a free trial.

Pricing model
Custom quote
Minimums
No minimum documented
Free access
Free trial available
Last checked
2026-09-12

Customer Success — Enterprise

Custom pricingunknown · Contact sales

Official page lists 20 included full users, 200 included customers per user, and unlimited viewer licenses; numeric price is not published.

Check current price ↗

Customer Success — Essentials

Custom pricingunknown · Contact sales

Official page lists 10 included full users, 100 included customers per user, and unlimited viewer licenses; numeric price is not published.

Check current price ↗

Product Experience

Custom pricingunknown · Contact sales

Official pricing page states Request Pricing and Free Trial; numeric price and trial duration are not published.

Check current price ↗

List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.

Reviews

Buyer reviews

☆☆☆☆☆No verified rating yet0 verified buyer reviews

RevManic has not ingested a verified review source for this product yet. We do not convert vendor testimonials into star ratings.

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Product references

We reviewed these official vendor documents. Product claims have not yet been independently tested.

  1. Onboarding success plan for new customers ↗gainsight.com/marketplace/item/onboarding-success-plan-for-new-customers/Vendor documentation
  2. Expansion ↗gainsight.com/solutions/expansion/Vendor documentation
  3. Customer success ↗gainsight.com/customer-success/Vendor documentation
  4. Revenue optimization ↗gainsight.com/customer-success/revenue-optimization/Vendor documentation
  5. Gainsight CS Features Overview ↗support.gainsight.com/gainsight_nxt/Getting_Started_for_Admins_and_End_Users/Gainsight_CS_Features_OverviewVendor documentation
  6. Pricing ↗gainsight.com/pricing/Vendor documentation

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