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Home/Cloud telephony & SMS/RingCentral
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VerifiedChecked 2026-09-12

RingCentral

Cloud communications platform providing business phone, messaging, video meetings, SMS, contact-center, events, and AI-powered conversation products.

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Revenue footprint

Where RingCentral fits

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Revenue areas

Primary and supporting use cases
Coverage

Documented jobs

4 distinct jobs across 3 revenue areas

StrongCapture conversations and notes ↗

Can capture meeting content through recordings, transcripts, AI-generated notes, recaps, and action items.

Condition: Availability depends on the relevant RingCentral Video or RingEX entitlement.RingCentral documentation ↗
StrongHost online meetings ↗

Hosts online meetings with browser, desktop, and mobile participation, screen sharing, recording, transcription, and collaboration features.

Condition: Free plan supports unlimited meetings of up to 50 minutes; paid plan limits and features vary.RingCentral documentation ↗
StrongPlace outbound calls ↗

Provides business and outbound calling through its cloud phone system and RingCentral app.

Condition: RingEX plan required; exact outbound-use conditions and international rates vary.RingCentral documentation ↗
StrongProvide calling and SMS infrastructure ↗

Provides calling, phone numbers, SMS, and related communications infrastructure.

Condition: RingEX or applicable communications product required; additional numbers and usage may be charged separately.RingCentral documentation ↗

Overview

What RingCentral does

RingCentral offers RingEX unified communications, RingCentral Video, RingCX contact center, AI communications products, events, integrations, and developer APIs.

Business VoIP calling and call routingBusiness SMS and team messagingVideo meetings with screen sharing, recording, transcription, notes, and meeting insightsInteractive whiteboards and meeting collaborationCloud telephony, numbering, voicemail, and faxContact-center and omnichannel customer-engagement productsAI-powered conversation summaries and sales conversation insightsCRM, calendar, productivity-app integrations, and developer APIsMeeting and communications analyticsDesktop, browser, iOS, and Android access

Buying context

Fit and constraints

Best for
Organizations needing integrated business telephony, messaging, video meetings, SMS, and related customer-engagement capabilities.
Relevant constraints
  • Plan entitlements vary by RingEX tier and product.
  • RingEX public pricing is region-specific; the reviewed pricing page is US-oriented.
  • RingCX contact-center pricing is not publicly listed as a complete plan table and requires sales engagement.
  • Additional numbers, calling credits, SMS overages, international calling, and add-ons may incur separate charges.
  • Free RingCentral Video meetings are limited to 50 minutes per meeting.
  • Taxes are not stated on the reviewed official pricing pages.
  • Exact free-trial duration is not established by the reviewed official sources.
Evidence status
Vendor documented · checked 2026-09-12

Pricing

Plans and billing

US pricing is publicly listed for RingEX plans with monthly and annual billing options. RingCentral Video has a free plan with meetings limited to 50 minutes. RingCX and some AI/add-on products require sales contact or have separate starting prices.

Pricing model
Per user
Minimums
No minimum documented
Free access
Free tier
Last checked
2026-09-12

RingEX Essentials

$29.99/user/moUnited States · up to 20 users · Self-serve

Up to 20 users. Public page displays $29.99 monthly per user and $19.99 monthly per user when paid annually.

Check current price ↗

RingEX Standard

$34.99/user/moUnited States · Self-serve

Unlimited users. Public page displays $34.99 monthly per user and $24.99 monthly per user when paid annually.

Check current price ↗

RingEX Premium

$44.99/user/moUnited States · Self-serve

Unlimited users. Public page displays $44.99 monthly per user and $34.99 monthly per user when paid annually.

Check current price ↗

AI Receptionist

Custom pricingNot established; reviewed page is US-oriented · Contact sales

Official pricing page states starts at $39; charge basis and exact included quantity are not stated.

Check current price ↗

RingEX Ultimate

$59.99/user/moUnited States · Self-serve

Unlimited users. Public page displays $59.99 monthly per user and $49.99 monthly per user when paid annually.

Check current price ↗

RingCentral Video Free

Partially publicGlobal availability not established; reviewed page is US · Self-serve

Unlimited meetings, up to 50 minutes per meeting. No price charged for the free plan.

Check current price ↗

List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.

Reviews

Buyer reviews

☆☆☆☆☆No verified rating yet0 verified buyer reviews

RevManic has not ingested a verified review source for this product yet. We do not convert vendor testimonials into star ratings.

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Product references

We reviewed these official vendor documents. Product claims have not yet been independently tested.

  1. Product website ↗ringcentral.comVendor documentation
  2. Ringcentral video ↗ringcentral.com/us/en/ringcentral-video.htmlVendor documentation
  3. Video ↗ringcentral.com/videoVendor documentation
  4. Plans and pricing ↗ringcentral.com/shared/content/plans-and-pricing.htmlVendor documentation
  5. Plansandpricing ↗ringcentral.com/office/plansandpricing.htmlVendor documentation

Alternatives

Peers in this market

40
DialpadTeams wanting unified business communications and AI-assisted sales or customer-support conversations.RingoverSales, support, recruiting, and other teams needing cloud telephony, contact-center controls, and integrated communication activity.WebexOrganizations needing enterprise-grade video conferencing and unified collaboration, particularly existing Cisco customers.AircallSales and support teams needing cloud calling, calling workflows, team monitoring, conversation insights, and CRM-connected communications.CloudTalkSales and support teams needing international cloud calling, outbound dialers, call routing, and CRM-linked call activity.JustCallSmall and mid-sized sales, support, and customer-success teams that need calling, SMS, dialer automation, and conversation intelligence in one platform.TwilioEngineering-led teams building custom communications, calling, messaging, verification, video, or contact-center experiences.Vonage Business CommunicationsSmall and midsize businesses needing cloud telephony, business SMS, and integrated video collaboration.CloseSmall and growing outbound-oriented sales teams that want CRM, sales communication, follow-up automation, and pipeline activity in one system.MailshakeOutbound sales teams, SDRs/BDRs, founders, and agencies running email-led prospecting programs.NutshellSmall and growing sales teams seeking an easy-to-deploy CRM with integrated sales automation and marketing tools.OrumSales teams that need high-volume outbound calling, faster live connects, and manager visibility into call performance and coaching.Zoom WorkplaceTeams that need hosted online meetings and collaboration, with optional conversation intelligence and sales enablement capabilities.Google MeetTeams and individuals that need hosted online meetings integrated with Google Workspace.AiSDRFounders and revenue teams that need automated, signal-based outbound prospecting and follow-up without adding SDR headcount.BandwidthDevelopers, startups, and enterprise teams building communications-enabled applications, voice agents, messaging workflows, or telephony products.BreakcoldFounders, agencies, consultants, and small sales teams that want a lightweight CRM centered on multichannel relationship selling and AI-assisted administration.KixieOutbound sales and revenue teams that need CRM-connected calling, SMS, and higher-volume prospecting workflows.NooksB2B outbound SDR, BDR, AE, sales-leadership, and RevOps teams that need high-volume calling, sequencing, prioritization, and coaching in one workspace.OutreachSales and revenue teams running structured, multi-channel outbound and managing complex opportunities; strongest fit is likely mid-market and enterprise teams that can support administration and custom procurement.PhoneBurnerOutbound sales teams and individuals prioritizing high-volume, live phone conversations with controlled, relationship-oriented outreach.Reply.ioOutbound sales, SDR/BDR teams, agencies, and small-to-growing teams needing coordinated email, LinkedIn, calling, SMS, and AI-assisted prospecting.SalesfinityOutbound SDR/BDR teams and sales teams that rely heavily on phone prospecting and want higher calling throughput with integrated research, enrichment, and follow-up automation.SalesloftRevenue teams that need coordinated outbound engagement, activity capture, buyer and deal insight, CRM synchronization, and workflow prioritization.TrellusSales teams and SDRs that want higher outbound calling throughput, live objection guidance, conversation analytics, and AI-based call practice.AllegoEnterprise revenue teams seeking an integrated sales enablement, learning, coaching, content, and conversation-intelligence platform.AmbitionSales leaders, frontline managers, revenue enablement, and revenue operations teams seeking structured coaching, seller accountability, performance visibility, and execution management.AttentionRevenue teams that want automated conversation capture, CRM hygiene, follow-up assistance, coaching, and call-informed pipeline visibility.AttioSmall to growing revenue teams that want a flexible CRM and relationship-focused system of record with configurable workflows and automation.Aviso AIEnterprise and high-growth revenue teams needing forecasting, pipeline inspection, deal intelligence, conversation intelligence, and AI-guided revenue execution across CRM-connected workflows.AvomaRevenue and sales teams that need automated meeting capture, CRM activity updates, conversation analysis, coaching, and revenue forecasting.BigtincanEnterprise customer-facing teams that need governed sales content, seller readiness, buyer engagement, and enablement analytics in one platform.Cal.comIndividuals, sales and customer-success teams, and product teams needing flexible meeting scheduling or embedded scheduling infrastructure.CalendlyIndividuals and teams that need self-service meeting booking, calendar coordination, lead routing, and automated meeting communications.ChorusRevenue and sales teams that need conversation capture, deal visibility, sales coaching, and team-level analysis of customer interactions.Clari CopilotRevenue teams seeking conversation capture, real-time seller guidance, searchable insights, CRM activity capture, and manager coaching.FathomIndividuals and customer-facing teams that need searchable meeting records, automated summaries, shared meeting context, CRM updates, and conversation coaching.Fireflies.aiTeams needing automated meeting capture, searchable conversation records, summaries, follow-up tasks, and conversation analytics.GongRevenue teams, sales managers, sales leadership, RevOps, and enablement teams that need conversation intelligence, deal inspection, forecasting, outreach execution, and coaching.Google WorkspaceOrganizations needing hosted business email, shared calendars, cloud file storage, real-time document collaboration, and video conferencing.