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Home/Cloud telephony & SMS/Aircall
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VerifiedChecked 2026-09-12

Aircall

AI-powered customer communications and intelligence platform centered on cloud telephony, business calling, messaging, call routing, analytics, and conversation intelligence.

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Revenue footprint

Where Aircall fits

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Revenue areas

Primary and supporting use cases
Coverage

Documented jobs

6 distinct jobs across 3 revenue areas

StrongAnalyse conversations at team level ↗

Aircall provides team-level conversation analysis features including call scoring, trending topics, talk-to-listen ratios, sentiment analysis, and live monitoring.

Condition: AI Assist, AI Assist Pro, and Analytics+ entitlements vary by plan or add-on.Aircall documentation ↗
StrongCapture conversations and notes ↗

Aircall AI features provide call summaries, transcription-related capabilities, action items, topic recognition, and CRM logging.

Condition: AI Assist features vary by plan and add-on; AI Assist is included in Professional according to Aircall documentation.Aircall documentation ↗
PartialCoach sellers ↗

Call recording, live monitoring, and AI-driven conversation insights are presented as tools for coaching and improving call quality. The product covers a material part of this outcome, while execution or the durable record depends on another workflow or system.

Condition: Specific coaching and AI features vary by plan or add-on.Aircall documentation ↗
StrongPlace outbound calls ↗

Aircall provides outbound calling, click-to-dial, unlimited simultaneous outbound calls, and Power Dialer functionality.

Condition: Power Dialer is listed on Professional and higher plans; domestic calling entitlements and destinations vary by plan and region.Aircall documentation ↗
StrongProvide calling and SMS infrastructure ↗

Aircall provides phone numbers, calling, SMS/MMS, call routing, and related communications infrastructure.

Condition: Number availability, messaging availability, calling destinations, bundles, and rates vary by country and contract.Aircall documentation ↗
StrongSchedule meetings ↗

AI Voice Agents can perform in-call appointment-scheduling actions, establishing constrained meeting-scheduling support.

Condition: Requires AI Voice Agent functionality; broader calendar-booking coverage is not established by the reviewed sources.Aircall documentation ↗

Overview

What Aircall does

Aircall provides cloud phone numbers, inbound and outbound calling, SMS/MMS, IVR, call recording, call monitoring, analytics, AI summaries and coaching features, AI voice agents, and integrations with CRM, helpdesk, and business applications.

Cloud business phone numbers, including local, toll-free, and international numbersInbound, internal, and outbound callingUnlimited simultaneous outbound callsSMS and MMS business messagingIVR, call transfer, hold, keypad, and call routingClick-to-dial and Power DialerCall recording and call historyLive call monitoring and team coaching workflowsBasic and advanced analyticsAI call summaries, topic recognition, sentiment analysis, action items, call scoring, and CRM loggingAI Voice Agents with live transfer and appointment-scheduling actions250+ integrations and API accessDesktop, Android, and iOS softphones

Buying context

Fit and constraints

Best for
Sales and support teams needing cloud calling, calling workflows, team monitoring, conversation insights, and CRM-connected communications.
Relevant constraints
  • Core plans generally require a minimum of 3 licenses; Custom requires 25 licenses.
  • Essentials and Professional domestic outbound calling is unlimited only within the stated US/Canada entitlement; international calling rates or bundles may apply.
  • SMS/MMS pricing and availability vary by country; the pricing page identifies US, Canada, UK, Australia, France, and Germany for stated domestic messaging terms.
  • Additional phone numbers are priced separately.
  • Call-recording retention and analytics history vary by plan.
  • AI Voice Agent usage is metered and telephony costs may apply separately.
  • Taxes are not stated on the public pricing pages reviewed.
  • Custom-plan pricing is not publicly published.
Evidence status
Vendor documented · checked 2026-09-12

Pricing

Plans and billing

Core plan and add-on pricing is partly public. Essentials and Professional publish annual-billing prices in USD per license; Custom is quote-only. Monthly core-plan amounts are not stated in the reviewed public page content. Usage, bundle, and add-on charges are publicly stated for several components.

Pricing model
Usage-based · Per user
Minimums
3-user minimum · Annual commitment
Free access
Free tier
Last checked
2026-09-12

Custom

Custom pricingUnknown · 25-user minimum · Contact sales

Custom pricing; contact sales. One local or toll-free phone number included and additional numbers are listed at $6/month on the public comparison.

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Essentials

$30/user/yrPricing display in USD; domestic outbound entitlement explicitly covers US and Canada · 3-user minimum · 12-month commitment · Self-serve

$30 per license on annual billing; public page also states 3 licenses for $90/month billed annually. Annual discount is shown as up to 25% versus monthly billing, but no monthly amount is derived here.

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Professional

$50/user/yrPricing display in USD; domestic outbound entitlement explicitly covers US and Canada · 3-user minimum · 12-month commitment · Self-serve

$50 per license on annual billing; public page also states 3 licenses for $150/month billed annually. No monthly amount is derived here.

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AI Assist

$9/user/moUnknown · Self-serve

$9/license/month public add-on price; Aircall documentation states AI Assist is included in Professional.

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WhatsApp in Aircall

$10/user/moUnknown · Self-serve

$10/license/month public add-on price.

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Analytics+

$15/user/moUnknown · Self-serve

$15/license/month public add-on price.

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AI Assist Pro

$49/user/moUnknown · Self-serve

$49/license/month public add-on price.

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AI Voice Agent

Custom pricingCountry/region selected in the pricing flow; displayed USD figures are public US-dollar prices · Self-serve

50 free minutes per account per month, plus 100 additional minutes at sign-up. Metered usage is billed by minute; short calls under 15 seconds are not billable.

Check current price ↗

List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.

Reviews

Buyer reviews

☆☆☆☆☆No verified rating yet0 verified buyer reviews

RevManic has not ingested a verified review source for this product yet. We do not convert vendor testimonials into star ratings.

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Product references

We reviewed these official vendor documents. Product claims have not yet been independently tested.

  1. Pricing ↗aircall.io/pricing/Vendor documentation
  2. Product overview ↗aircall.io/product-overview/Vendor documentation

Alternatives

Peers in this market

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