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VerifiedChecked 2026-09-12

Outreach

Agentic AI revenue platform combining sales engagement, deal management, forecasting, conversation intelligence, coaching, and account expansion workflows.

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Revenue footprint

Where Outreach fits

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Revenue areas

Primary and supporting use cases
Coverage

Documented jobs

10 distinct jobs across 4 revenue areas

StrongAnalyse conversations at team level ↗

Conversation intelligence and AI workflows support analysis of sales conversations at scale and identify coaching or deal insights.

Outreach documentation ↗
StrongAnalyse pipeline performance ↗

Provides pipeline management, deal insights, sequence performance reporting, and related revenue analytics.

Outreach documentation ↗
StrongCapture conversations and notes ↗

Kaia and Outreach Voice support call recording, transcription, post-call summaries, and conversation insights.

Condition: Feature availability can depend on the applicable package or enabled capabilities.Outreach Support documentation ↗
StrongCoach sellers ↗

Conversation intelligence and rep-coaching capabilities provide contextual feedback and coaching insights.

Outreach documentation ↗
StrongCoordinate a mutual action plan ↗

Lists Mutual Action Plans as a platform capability for coordinating deal steps and milestones.

Outreach documentation ↗
StrongForecast revenue ↗

Provides sales forecasting and AI-assisted forecast modeling intended to improve forecast accuracy.

Outreach documentation ↗
StrongOrchestrate outreach sequences ↗

Provides multi-step sequences, triggers, rulesets, schedules, and automated follow-up tasks for coordinated outreach.

Outreach Support documentation ↗
StrongPlace outbound calls ↗

Provides Outreach Voice for dialing, caller ID, call recording, logging, and sequential outbound dialing.

Outreach Support documentation ↗
StrongSchedule meetings ↗

Provides calendar and meeting workflows for configuring meeting types and managing prospect booking.

Outreach Support documentation ↗
StrongSend prospecting email ↗

Supports prospecting email sending, templates, tracking, scheduling, bounce handling, and sequence-based automation.

Outreach Support documentation ↗

Overview

What Outreach does

Outreach provides sequences, prospecting email, calling, SMS, calendar and meeting workflows, CRM synchronization, mutual action plans, conversation intelligence, pipeline management, forecasting, coaching, and AI-agent workflows.

Multi-step sales sequences and automated follow-up tasksOutbound email with templates, tracking, scheduling, and rulesetsOutbound calling with dialing, recording, caller ID, logging, and sequential dialingSMS and calendar/meeting booking workflowsAI-assisted personalization and agentic prospecting workflowsConversation recording, transcription, summaries, insights, and rep coachingMutual action plans and deal execution workflowsPipeline management and sales forecastingBidirectional CRM synchronization with Salesforce and Microsoft DynamicsAI workflows for research, routing, re-engagement, and deal alerts

Buying context

Fit and constraints

Best for
Sales and revenue teams running structured, multi-channel outbound and managing complex opportunities; strongest fit is likely mid-market and enterprise teams that can support administration and custom procurement.
Relevant constraints
  • Pricing is customized and combines seat-based access with consumption-based AI credits.
  • Additional credits may be purchased; official pricing also lists possible add-ons including Data Sharing, Connectors, Additional Instances, and Listener Licenses.
  • CRM synchronization requires configuration and appropriate CRM/API permissions; official documentation identifies Salesforce and Microsoft Dynamics as supported CRM connections.
  • Some AI and personalization features are package- or plan-dependent.
  • Calling, recording, SMS, AI-generated voice, and related workflows may require administrative configuration and compliance controls.
  • No public minimum-seat requirement, included credit quantity, tax treatment, or standard contract commitment was established.
Evidence status
Vendor documented · checked 2026-09-12

Pricing

Plans and billing

Official pricing is sales-assisted and custom. Outreach states that pricing combines seat-based platform access with consumption-based AI-credit usage; it does not publish standard amounts, currency, region, taxes, minimum seats, commitment, free tier, or free-trial terms.

Pricing model
Per user · Usage-based
Minimums
No minimum documented
Free access
Not documented
Last checked
2026-09-12

Custom package

Custom pricingunknown · Contact sales

Official page says pricing is tailored to team size, workflows, AI usage, and package requirements. Per-user pricing is referenced, but no amount is published. AI credit packs and add-ons may be available.

Check current price ↗

List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.

Reviews

Buyer reviews

☆☆☆☆☆No verified rating yet0 verified buyer reviews

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Product references

We reviewed these official vendor documents. Product claims have not yet been independently tested.

  1. 159000433237 sales engagement overview ↗support.outreach.io/support/solutions/articles/159000433237-sales-engagement-overviewVendor documentation
  2. 159000426520 ↗support.outreach.io/support/solutions/articles/159000426520Vendor documentation
  3. Product website ↗outreach.aiVendor documentation
  4. Pricing ↗outreach.ai/pricingVendor documentation

Alternatives

Peers in this market

40
NooksB2B outbound SDR, BDR, AE, sales-leadership, and RevOps teams that need high-volume calling, sequencing, prioritization, and coaching in one workspace.SalesloftRevenue teams that need coordinated outbound engagement, activity capture, buyer and deal insight, CRM synchronization, and workflow prioritization.Aviso AIEnterprise and high-growth revenue teams needing forecasting, pipeline inspection, deal intelligence, conversation intelligence, and AI-guided revenue execution across CRM-connected workflows.SalesfinityOutbound SDR/BDR teams and sales teams that rely heavily on phone prospecting and want higher calling throughput with integrated research, enrichment, and follow-up automation.AttentionRevenue teams that want automated conversation capture, CRM hygiene, follow-up assistance, coaching, and call-informed pipeline visibility.CloseSmall and growing outbound-oriented sales teams that want CRM, sales communication, follow-up automation, and pipeline activity in one system.GongRevenue teams, sales managers, sales leadership, RevOps, and enablement teams that need conversation intelligence, deal inspection, forecasting, outreach execution, and coaching.DialpadTeams wanting unified business communications and AI-assisted sales or customer-support conversations.HubSpotSmall to enterprise teams seeking an integrated CRM and broader customer-platform suite, especially organizations combining inbound marketing, sales, and customer-service workflows.AiSDRFounders and revenue teams that need automated, signal-based outbound prospecting and follow-up without adding SDR headcount.AvomaRevenue and sales teams that need automated meeting capture, CRM activity updates, conversation analysis, coaching, and revenue forecasting.JustCallSmall and mid-sized sales, support, and customer-success teams that need calling, SMS, dialer automation, and conversation intelligence in one platform.monday CRMRevenue teams seeking a flexible CRM with configurable pipelines, activity tracking, automation, reporting, AI agents, and pre-to-post-sales workflows.AmbitionSales leaders, frontline managers, revenue enablement, and revenue operations teams seeking structured coaching, seller accountability, performance visibility, and execution management.ArtisanSales teams scaling outbound prospecting and pipeline generation across cold outbound, signal-triggered, CRM reactivation, and expansion campaigns.Reply.ioOutbound sales, SDR/BDR teams, agencies, and small-to-growing teams needing coordinated email, LinkedIn, calling, SMS, and AI-assisted prospecting.FlowlaRevenue teams managing complex B2B sales, onboarding, renewals, and stakeholder-heavy buying processes.NutshellSmall and growing sales teams seeking an easy-to-deploy CRM with integrated sales automation and marketing tools.Terret NexusEnterprise B2B revenue teams seeking connected forecasting, conversation intelligence, deal execution, coaching, and revenue operations workflows.AircallSales and support teams needing cloud calling, calling workflows, team monitoring, conversation insights, and CRM-connected communications.FreshsalesSmall and mid-sized sales teams seeking a general-purpose CRM with built-in engagement and automation.LushaSales, marketing and revenue-operations teams that want self-service prospecting and credit-based enrichment with optional signals, API access, outreach and conversation intelligence in the same platform.Mediafly Intelligence360Enterprise revenue teams that need unified pipeline visibility, forecasting, conversation intelligence, and sales-performance coaching.Apollo.ioOutbound sales teams seeking prospect data and outreach execution in one platform.CloudTalkSales and support teams needing international cloud calling, outbound dialers, call routing, and CRM-linked call activity.MailshakeOutbound sales teams, SDRs/BDRs, founders, and agencies running email-led prospecting programs.OrumSales teams that need high-volume outbound calling, faster live connects, and manager visibility into call performance and coaching.TrellusSales teams and SDRs that want higher outbound calling throughput, live objection guidance, conversation analytics, and AI-based call practice.Agent FrankB2B teams targeting startups, SMBs, or mid-market companies that want to automate outbound prospecting and meeting generation at scale.AllegoEnterprise revenue teams seeking an integrated sales enablement, learning, coaching, content, and conversation-intelligence platform.DubbSalespeople, small outbound teams, agencies, consultants, real-estate professionals, recruiters, coaches, and other teams using personalized video to initiate or advance sales conversations.Highspot by SeismicEnterprise go-to-market organizations that need governed sales content, buyer-facing deal collaboration, seller development, engagement analytics, and AI-assisted execution.MindtickleRevenue organizations seeking a unified platform for seller onboarding, enablement content, coaching, conversation analysis, and readiness measurement.Read AIIndividuals and small teams that need automated meeting capture, searchable meeting knowledge, summaries, and meeting-performance insights.Regie.aiFull-cycle AEs, SDRs, founding sellers, and outbound teams that want prospecting research and execution in one workspace.Seamless.AIOutbound sales teams needing contact discovery, prospect research, enrichment, and prospecting outreach.tl;dvTeams that need searchable meeting records, automated notes and follow-up workflows, especially sales, customer success and revenue teams.Zoom WorkplaceTeams that need hosted online meetings and collaboration, with optional conversation intelligence and sales enablement capabilities.MediaflyComplex B2B organizations with distributed or global revenue teams, especially in manufacturing, CPG, life sciences, and technology.ClariEnterprise B2B revenue organizations seeking centralized forecasting, pipeline visibility, revenue intelligence, and coordinated revenue workflows.