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Home/Cloud telephony & SMS/CloudTalk
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VerifiedChecked 2026-09-12

CloudTalk

CloudTalk is a cloud business phone and AI contact-center platform for sales and support teams.

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Revenue footprint

Where CloudTalk fits

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Revenue areas

Primary and supporting use cases
Coverage

Documented jobs

8 distinct jobs across 3 revenue areas

PartialAnalyse conversations at team level ↗

CloudTalk provides conversation-level transcription, summaries, sentiment, scoring, and topic analysis, but comprehensive team-level conversation analysis is only partially established.

Condition: Conversation Intelligence availability and billing are plan/add-on dependent.CloudTalk Help Center documentation ↗
StrongCapture conversations and notes ↗

CloudTalk records and transcribes calls and provides AI-generated summaries and notes.

Condition: Conversation Intelligence is an add-on or plan-dependent feature.CloudTalk Help Center documentation ↗
PartialMaintain sales-activity history ↗

CloudTalk can log call activity and related information into connected CRM systems. The product covers a material part of this outcome, while execution or the durable record depends on another workflow or system.

Condition: Supported systems and synchronization scope vary by plan and integration.CloudTalk documentation ↗
PartialOrchestrate cross-system workflows ↗

CloudTalk supports connected workflows through integrations, APIs, data sync, and workflow features, but it is not established as a general-purpose iPaaS.

Condition: API, workflow, and integration availability varies by plan.CloudTalk documentation ↗
StrongOrchestrate outreach sequences ↗

CloudTalk coordinates repeatable calling workflows through routing, queues, dialers, call outcomes, and workflow features.

Condition: Specific workflow and dialer features vary by plan or add-on.CloudTalk documentation ↗
StrongPlace outbound calls ↗

CloudTalk provides outbound calling and sequential or parallel dialer capabilities.

Condition: Power and parallel dialers are plan-dependent or add-ons.CloudTalk documentation ↗
StrongProvide calling and SMS infrastructure ↗

CloudTalk provides calling, numbering, and messaging infrastructure for business communications.

Condition: Coverage, number availability, messaging, and usage depend on geography and plan.CloudTalk documentation ↗
PartialSynchronise records ↗

CloudTalk can synchronize call-related records and activity with connected CRM or helpdesk systems.

Condition: Direction and field scope are integration-dependent; general bidirectional synchronization is not established.CloudTalk documentation ↗

Overview

What CloudTalk does

CloudTalk provides cloud telephony, local and toll-free numbers, inbound and outbound calling, call routing, dialers, analytics, recording, SMS/MMS, integrations, and AI voice-agent products.

Cloud business phone systemInbound and outbound callingLocal numbers in 160+ countriesToll-free, short, and ported numbersCall routing, IVR, queues, ring groups, and business-hours rulesClick-to-call, web dialer, preview dialer, power dialer, and parallel dialerCall recording, call history, monitoring, dashboards, and reportingInternational SMS/MMS and WhatsApp on applicable plansAI conversation intelligence with summaries, searchable transcripts, notes, sentiment, scoring, and CRM/PDF exportAI receptionist and AI specialist voice agentsDesktop, mobile, and browser applicationsCRM, helpdesk, ATS, API, data-sync, and workflow integrations

Buying context

Fit and constraints

Best for
Sales and support teams needing international cloud calling, outbound dialers, call routing, and CRM-linked call activity.
Relevant constraints
  • Calling coverage and included minutes depend on originating country, destination, package, fair-use limits, and special-number exclusions.
  • Phone-number availability and regulatory requirements vary by country.
  • SMS/MMS and WhatsApp availability depends on country, number, and plan conditions.
  • Advanced integrations, workflow designer, Salesforce, monitoring, dialers, and AI features are plan- or add-on-dependent.
  • Annual billing has a 12-month commitment; monthly plans can be cancelled or changed anytime, subject to CloudTalk’s billing terms.
  • Taxes are not stated as included on the reviewed pricing pages.
  • AI voice-agent pricing and included minutes are separate from phone-system subscription pricing.
  • The reviewed sources do not establish native prospecting email, native online-meeting hosting, or comprehensive opportunity qualification.
Evidence status
Vendor documented · checked 2026-09-12

Pricing

Plans and billing

CloudTalk publicly lists phone-system plan prices, billing cadences, minimum licenses, included calling allowances, and several add-ons. Custom terms remain quote-only.

Pricing model
Per organisation · Per user
Minimums
1-user minimum · Annual commitment
Free access
Free tier · 30-day trial
Last checked
2026-09-12

AI Receptionist

Free tierNot stated · Self-serve

€0/month with 50 included AI minutes for the first month; subsequent commercial terms are not fully established on the reviewed page.

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AI Conversation Intelligence add-on

€9/user/moNot stated · 12-month commitment · Self-serve

€9 per agent/month after the 30-day add-on trial.

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Power Dialer add-on

€15/user/moNot stated · 12-month commitment · Self-serve

€15 per user/month billed annually; included in Expert.

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Lite

€19/user/moNot stated · 1-user minimum · 12-month commitment · Self-serve

€19 per user/month billed annually.

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€27/user/moNot stated · 1-user minimum · Self-serve

€27 per user/month billed monthly; cancel anytime.

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Starter

€25/user/moNot stated · 1-user minimum · 12-month commitment · Self-serve

€25 per user/month billed annually.

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€34/user/moNot stated · 1-user minimum · Self-serve

€34 per user/month billed monthly; cancel anytime.

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Essential

€29/user/moNot stated · 1-user minimum · 12-month commitment · Self-serve

€29 per user/month billed annually.

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€39/user/moNot stated · 1-user minimum · Self-serve

€39 per user/month billed monthly; cancel anytime.

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Parallel Dialer add-on

€39/user/moNot stated · 12-month commitment · Self-serve

€39 per user/month billed annually.

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Expert

€49/user/moNot stated · 3-user minimum · 12-month commitment · Self-serve

€49 per user/month billed annually.

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€69/user/moNot stated · 3-user minimum · Self-serve

€69 per user/month billed monthly; cancel anytime.

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AI Specialist

€349/mo · 1000 users includedNot stated · Contact sales

€349/month with 1,000 included minutes; further usage and terms are not fully established.

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Custom

Custom pricingNot stated · Contact sales

Contact Sales; custom SLAs, dedicated infrastructure, and bespoke terms may apply.

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List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.

Reviews

Buyer reviews

☆☆☆☆☆No verified rating yet0 verified buyer reviews

RevManic has not ingested a verified review source for this product yet. We do not convert vendor testimonials into star ratings.

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Product references

We reviewed these official vendor documents. Product claims have not yet been independently tested.

  1. Features ↗cloudtalk.io/features/Vendor documentation
  2. Power dialer ↗cloudtalk.io/features/power-dialer/Vendor documentation
  3. 9128167 conversation intelligence ↗help.cloudtalk.io/en/articles/9128167-conversation-intelligenceVendor documentation
  4. Integrations ↗cloudtalk.io/integrations/Vendor documentation
  5. Product website ↗cloudtalk.ioVendor documentation
  6. Pricing ↗cloudtalk.io/pricing/Vendor documentation

Alternatives

Peers in this market

40
JustCallSmall and mid-sized sales, support, and customer-success teams that need calling, SMS, dialer automation, and conversation intelligence in one platform.NooksB2B outbound SDR, BDR, AE, sales-leadership, and RevOps teams that need high-volume calling, sequencing, prioritization, and coaching in one workspace.DialpadTeams wanting unified business communications and AI-assisted sales or customer-support conversations.Reply.ioOutbound sales, SDR/BDR teams, agencies, and small-to-growing teams needing coordinated email, LinkedIn, calling, SMS, and AI-assisted prospecting.KixieOutbound sales and revenue teams that need CRM-connected calling, SMS, and higher-volume prospecting workflows.SalesloftRevenue teams that need coordinated outbound engagement, activity capture, buyer and deal insight, CRM synchronization, and workflow prioritization.Aviso AIEnterprise and high-growth revenue teams needing forecasting, pipeline inspection, deal intelligence, conversation intelligence, and AI-guided revenue execution across CRM-connected workflows.SalesfinityOutbound SDR/BDR teams and sales teams that rely heavily on phone prospecting and want higher calling throughput with integrated research, enrichment, and follow-up automation.RingoverSales, support, recruiting, and other teams needing cloud telephony, contact-center controls, and integrated communication activity.AiSDRFounders and revenue teams that need automated, signal-based outbound prospecting and follow-up without adding SDR headcount.AttioSmall to growing revenue teams that want a flexible CRM and relationship-focused system of record with configurable workflows and automation.PhoneBurnerOutbound sales teams and individuals prioritizing high-volume, live phone conversations with controlled, relationship-oriented outreach.CloseSmall and growing outbound-oriented sales teams that want CRM, sales communication, follow-up automation, and pipeline activity in one system.HubSpotSmall to enterprise teams seeking an integrated CRM and broader customer-platform suite, especially organizations combining inbound marketing, sales, and customer-service workflows.monday CRMRevenue teams seeking a flexible CRM with configurable pipelines, activity tracking, automation, reporting, AI agents, and pre-to-post-sales workflows.People.aiEnterprise sales, revenue operations, and customer-facing teams that need automated activity capture, reliable CRM activity data, pipeline visibility, forecasting, and account or opportunity execution.FreshsalesSmall and mid-sized sales teams seeking a general-purpose CRM with built-in engagement and automation.ZoomInfoB2B sales, marketing, and revenue-operations teams that need broad account and contact intelligence, prioritization signals, CRM data maintenance, and sales execution workflows.AircallSales and support teams needing cloud calling, calling workflows, team monitoring, conversation insights, and CRM-connected communications.lemlistFounders, SDR/BDR teams, sales teams, agencies, and growth teams running outbound prospecting across multiple channels.NutshellSmall and growing sales teams seeking an easy-to-deploy CRM with integrated sales automation and marketing tools.OutreachSales and revenue teams running structured, multi-channel outbound and managing complex opportunities; strongest fit is likely mid-market and enterprise teams that can support administration and custom procurement.Regie.aiFull-cycle AEs, SDRs, founding sellers, and outbound teams that want prospecting research and execution in one workspace.tl;dvTeams that need searchable meeting records, automated notes and follow-up workflows, especially sales, customer success and revenue teams.WaalaxyFounders, SDRs/BDRs, and small outbound teams running LinkedIn-led prospecting; Business is positioned for LinkedIn-plus-email outreach.AttentionRevenue teams that want automated conversation capture, CRM hygiene, follow-up assistance, coaching, and call-informed pipeline visibility.ClariEnterprise B2B revenue organizations seeking centralized forecasting, pipeline visibility, revenue intelligence, and coordinated revenue workflows.MailshakeOutbound sales teams, SDRs/BDRs, founders, and agencies running email-led prospecting programs.OrumSales teams that need high-volume outbound calling, faster live connects, and manager visibility into call performance and coaching.BreakcoldFounders, agencies, consultants, and small sales teams that want a lightweight CRM centered on multichannel relationship selling and AI-assisted administration.Apollo.ioOutbound sales teams seeking prospect data and outreach execution in one platform.ChorusRevenue and sales teams that need conversation capture, deal visibility, sales coaching, and team-level analysis of customer interactions.ClaySmall and growing GTM teams building data-driven prospecting, enrichment, signal-monitoring, and outbound workflows.Common RoomSignal-based selling, product-led sales, account-based prospecting, buyer-intent prioritization, and GTM teams that need unified person/account intelligence and workflow activation.DubbSalespeople, small outbound teams, agencies, consultants, real-estate professionals, recruiters, coaches, and other teams using personalized video to initiate or advance sales conversations.Fireflies.aiTeams needing automated meeting capture, searchable conversation records, summaries, follow-up tasks, and conversation analytics.GongRevenue teams, sales managers, sales leadership, RevOps, and enablement teams that need conversation intelligence, deal inspection, forecasting, outreach execution, and coaching.La Growth MachineSales teams, founders and lead-generation agencies running LinkedIn-first, multichannel outbound campaigns.LushaSales, marketing and revenue-operations teams that want self-service prospecting and credit-based enrichment with optional signals, API access, outreach and conversation intelligence in the same platform.MadKuduB2B teams that need predictive lead or account prioritization, intent and engagement analysis, data enrichment, and automated sales workflows.