CloudTalk provides conversation-level transcription, summaries, sentiment, scoring, and topic analysis, but comprehensive team-level conversation analysis is only partially established.
RevManicRevenue Stack
VerifiedChecked 2026-09-12
CloudTalk
CloudTalk is a cloud business phone and AI contact-center platform for sales and support teams.
Revenue footprint
Where CloudTalk fits
Revenue areas
Primary and supporting use cases
Job coverage
Selected jobs
CloudTalk records and transcribes calls and provides AI-generated summaries and notes.
CloudTalk can log call activity and related information into connected CRM systems. The product covers a material part of this outcome, while execution or the durable record depends on another workflow or system.
CloudTalk supports connected workflows through integrations, APIs, data sync, and workflow features, but it is not established as a general-purpose iPaaS.
CloudTalk coordinates repeatable calling workflows through routing, queues, dialers, call outcomes, and workflow features.
StrongPlace outbound calls ↗
CloudTalk provides outbound calling and sequential or parallel dialer capabilities.
CloudTalk provides calling, numbering, and messaging infrastructure for business communications.
PartialSynchronise records ↗
CloudTalk can synchronize call-related records and activity with connected CRM or helpdesk systems.
Overview
What CloudTalk does
CloudTalk provides cloud telephony, local and toll-free numbers, inbound and outbound calling, call routing, dialers, analytics, recording, SMS/MMS, integrations, and AI voice-agent products.
Buying context
Fit and constraints
- Best for
- Sales and support teams needing international cloud calling, outbound dialers, call routing, and CRM-linked call activity.
- Relevant constraints
- Calling coverage and included minutes depend on originating country, destination, package, fair-use limits, and special-number exclusions.
- Phone-number availability and regulatory requirements vary by country.
- SMS/MMS and WhatsApp availability depends on country, number, and plan conditions.
- Advanced integrations, workflow designer, Salesforce, monitoring, dialers, and AI features are plan- or add-on-dependent.
- Annual billing has a 12-month commitment; monthly plans can be cancelled or changed anytime, subject to CloudTalk’s billing terms.
- Taxes are not stated as included on the reviewed pricing pages.
- AI voice-agent pricing and included minutes are separate from phone-system subscription pricing.
- The reviewed sources do not establish native prospecting email, native online-meeting hosting, or comprehensive opportunity qualification.
- Review status
- Reviewed 2026-09-12
Pricing
CloudTalk pricing and plans
CloudTalk publicly lists phone-system plan prices, billing cadences, minimum licenses, included calling allowances, and several add-ons. Custom terms remain quote-only.
- Pricing model
- Per organisation · Per user
- Minimums
- 1-user minimum · Annual commitment
- Free access
- Free tier · 30-day trial
- Last checked
- 2026-09-12
AI Receptionist
Free tierNot stated · Self-serve
€0/month with 50 included AI minutes for the first month; subsequent commercial terms are not fully established on the reviewed page.
Check current price ↗AI Conversation Intelligence add-on
€9/user/moNot stated · 12-month commitment · Billed annually · Self-serve
€9 per agent/month after the 30-day add-on trial.
Check current price ↗Power Dialer add-on
€15/user/moNot stated · 12-month commitment · Billed annually · Self-serve
€15 per user/month billed annually; included in Expert.
Check current price ↗Lite
€19/user/moNot stated · 1-user minimum · 12-month commitment · Billed annually · Self-serve
€19 per user/month billed annually.
Check current price ↗€27/user/moNot stated · 1-user minimum · Self-serve
€27 per user/month billed monthly; cancel anytime.
Check current price ↗Starter
€25/user/moNot stated · 1-user minimum · 12-month commitment · Billed annually · Self-serve
€25 per user/month billed annually.
Check current price ↗€34/user/moNot stated · 1-user minimum · Self-serve
€34 per user/month billed monthly; cancel anytime.
Check current price ↗Essential
€29/user/moNot stated · 1-user minimum · 12-month commitment · Billed annually · Self-serve
€29 per user/month billed annually.
Check current price ↗€39/user/moNot stated · 1-user minimum · Self-serve
€39 per user/month billed monthly; cancel anytime.
Check current price ↗Parallel Dialer add-on
€39/user/moNot stated · 12-month commitment · Billed annually · Self-serve
€39 per user/month billed annually.
Check current price ↗Expert
€49/user/moNot stated · 3-user minimum · 12-month commitment · Billed annually · Self-serve
€49 per user/month billed annually.
Check current price ↗€69/user/moNot stated · 3-user minimum · Self-serve
€69 per user/month billed monthly; cancel anytime.
Check current price ↗AI Specialist
€349/mo · 1000 users includedNot stated · Contact sales
€349/month with 1,000 included minutes; further usage and terms are not fully established.
Check current price ↗Custom
Custom pricingNot stated · Contact sales
Contact Sales; custom SLAs, dedicated infrastructure, and bespoke terms may apply.
Check current price ↗List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.
Reviews
CloudTalk reviews
No buyer review has passed editorial validation yet. Vendor testimonials are never converted into ratings.
Environment fit
Platform & integrations
How CloudTalk works with your other tools. Open a finding for its source and any plan or setup limits.
API accessA documented application programming interface is available for at least one product workflow.Not yet recorded+
A documented application programming interface is available for at least one product workflow.
MCP server accessThe vendor provides a documented Model Context Protocol server for product access or actions.Not yet recorded+
The vendor provides a documented Model Context Protocol server for product access or actions.
Single sign-onThe product supports a documented organization-managed single sign-on method.Not yet recorded+
The product supports a documented organization-managed single sign-on method.
Data exportUsers can export material product data in a documented reusable format.Not yet recorded+
Users can export material product data in a documented reusable format.
Integrations
Tools CloudTalk connects to.
We haven’t added integration details for this product yet.
Not yet recorded means we haven’t added a finding here. It doesn’t mean the feature is missing. We check these connections and settings separately from the work shown on the fit map.
Product references
RevManic's fit assessments are our editorial opinion. Check CloudTalk's website for the latest features, plans and pricing.
Represent CloudTalk? Contact us to suggest an update, or claim this profile.
- Features ↗cloudtalk.io/features/Company source
- Power dialer ↗cloudtalk.io/features/power-dialer/Company source
- 9128167 conversation intelligence ↗help.cloudtalk.io/en/articles/9128167-conversation-intelligenceCompany source
- Integrations ↗cloudtalk.io/integrations/Company source
- Product website ↗cloudtalk.ioCompany source
- Pricing ↗cloudtalk.io/pricing/Company source