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Home/Cloud telephony & SMS/CloudTalk
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VerifiedChecked 2026-09-12

CloudTalk

CloudTalk is a cloud business phone and AI contact-center platform for sales and support teams.

Cloud telephony & SMSConversation intelligenceMeeting assistantsSales dialersSales training & coachingWorkflow automation & iPaaS
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On this page
FootprintOverviewPricingReviewsIntegrationsSources

Revenue footprint

Where CloudTalk fits

Revenue areas

Primary and supporting use cases
Job coverage

Selected jobs

7 distinct jobs across 3 revenue areas

StrongAnalyse conversations at team level ↗

CloudTalk reports talk/listen ratio, topic extraction, trending topics and sentiment across calls, with team-level filters for sales and support.

Condition: Conversation Intelligence availability and billing are plan/add-on dependent.CloudTalk source ↗
StrongCapture conversations and notes ↗

CloudTalk records and transcribes calls and provides AI-generated summaries and notes.

Condition: Conversation Intelligence is an add-on or plan-dependent feature.CloudTalk source ↗
PartialCoach sellers ↗

CloudTalk call scoring and AI insights help managers review and coach agents; the AI capability is a separately priced add-on.

CloudTalk source ↗
PartialOrchestrate cross-system workflows ↗

CloudTalk workflow automation and app integrations can trigger call-related actions in connected systems, but they do not constitute general-purpose iPaaS coverage.

Condition: API, workflow, and integration availability varies by plan.CloudTalk source ↗
StrongPlace outbound calls ↗

CloudTalk provides outbound calling and sequential or parallel dialer capabilities.

Condition: Power and parallel dialers are plan-dependent or add-ons.CloudTalk source ↗
StrongProvide calling and SMS infrastructure ↗

CloudTalk provides calling, numbering, and messaging infrastructure for business communications.

Condition: Coverage, number availability, messaging, and usage depend on geography and plan.CloudTalk source ↗
PartialSynchronise records ↗

CloudTalk can synchronize call-related records and activity with connected CRM or helpdesk systems.

Condition: Direction and field scope are integration-dependent; general bidirectional synchronization is not established.CloudTalk source ↗

Overview

What CloudTalk does

CloudTalk provides cloud telephony, local and toll-free numbers, inbound and outbound calling, call routing, dialers, analytics, recording, SMS/MMS, integrations, and AI voice-agent products.

Buying context

Fit and constraints

Best for
Sales and support teams needing international cloud calling, outbound dialers, call routing, and CRM-linked call activity.
Relevant constraints
  • Calling coverage and included minutes depend on originating country, destination, package, fair-use limits, and special-number exclusions.
  • Phone-number availability and regulatory requirements vary by country.
  • SMS/MMS and WhatsApp availability depends on country, number, and plan conditions.
  • Advanced integrations, workflow designer, Salesforce, monitoring, dialers, and AI features are plan- or add-on-dependent.
  • Annual billing has a 12-month commitment; monthly plans can be cancelled or changed anytime, subject to CloudTalk’s billing terms.
  • Taxes are not stated as included on the reviewed pricing pages.
  • AI voice-agent pricing and included minutes are separate from phone-system subscription pricing.
  • The reviewed sources do not establish native prospecting email, native online-meeting hosting, or comprehensive opportunity qualification.
Review status
Reviewed 2026-09-12

Pricing

CloudTalk pricing and plans

Starter starts at €25/user/month, Essential at €29 and Expert at €49 on annual billing. AI Conversation Intelligence, power dialer and parallel dialer are plan-dependent add-ons with separate published charges.

Pricing model
Per organisation · Per user
Minimums
1-user minimum · Annual commitment
Free access
Free tier · 30-day trial
Last checked
2026-09-12

AI Receptionist

Free tierNot stated · Self-serve

€0/month with 50 included AI minutes for the first month; subsequent commercial terms are not fully established on the reviewed page.

Check current price ↗

AI Conversation Intelligence add-on

€9/user/moNot stated · 12-month commitment · Billed annually · Self-serve

€9 per agent/month after the 30-day add-on trial.

Check current price ↗

Power Dialer add-on

€15/user/moNot stated · 12-month commitment · Billed annually · Self-serve

€15 per user/month billed annually; included in Expert.

Check current price ↗

Lite

€19/user/moNot stated · 1-user minimum · 12-month commitment · Billed annually · Self-serve

€19 per user/month billed annually.

Check current price ↗
€27/user/moNot stated · 1-user minimum · Self-serve

€27 per user/month billed monthly; cancel anytime.

Check current price ↗

Starter

€25/user/moNot stated · 1-user minimum · 12-month commitment · Billed annually · Self-serve

€25 per user/month billed annually.

Check current price ↗
€34/user/moNot stated · 1-user minimum · Self-serve

€34 per user/month billed monthly; cancel anytime.

Check current price ↗

Essential

€29/user/moNot stated · 1-user minimum · 12-month commitment · Billed annually · Self-serve

€29 per user/month billed annually.

Check current price ↗
€39/user/moNot stated · 1-user minimum · Self-serve

€39 per user/month billed monthly; cancel anytime.

Check current price ↗

Parallel Dialer add-on

€39/user/moNot stated · 12-month commitment · Billed annually · Self-serve

€39 per user/month billed annually.

Check current price ↗

Expert

€49/user/moNot stated · 3-user minimum · 12-month commitment · Billed annually · Self-serve

€49 per user/month billed annually.

Check current price ↗
€69/user/moNot stated · 3-user minimum · Self-serve

€69 per user/month billed monthly; cancel anytime.

Check current price ↗

AI Specialist

€349/mo · 1000 users includedNot stated · Contact sales

€349/month with 1,000 included minutes; further usage and terms are not fully established.

Check current price ↗

Custom

Custom pricingNot stated · Contact sales

Contact Sales; custom SLAs, dedicated infrastructure, and bespoke terms may apply.

Check current price ↗

List prices can exclude tax, usage charges, onboarding, add-ons, and negotiated discounts. Check the vendor page before buying.

Reviews

CloudTalk reviews

☆☆☆☆☆No published rating yet0 buyer reviews have passed editorial review

No buyer review has passed editorial validation yet. Vendor testimonials are never converted into ratings.

Environment fit

Platform & integrations

How CloudTalk works with your other tools. Open a finding for its source and any plan or setup limits.

API accessA documented application programming interface is available for at least one product workflow.Not yet recorded+

A documented application programming interface is available for at least one product workflow.

Checked Not documentedNo qualifying source attached
MCP server accessThe vendor provides a documented Model Context Protocol server for product access or actions.Not yet recorded+

The vendor provides a documented Model Context Protocol server for product access or actions.

Checked Not documentedNo qualifying source attached
Single sign-onThe product supports a documented organization-managed single sign-on method.Not yet recorded+

The product supports a documented organization-managed single sign-on method.

Checked Not documentedNo qualifying source attached
Data exportUsers can export material product data in a documented reusable format.Not yet recorded+

Users can export material product data in a documented reusable format.

Checked Not documentedNo qualifying source attached

Integrations

Tools CloudTalk connects to.

See all integrations ↗

We haven’t added integration details for this product yet.

Not yet recorded means we haven’t added a finding here. It doesn’t mean the feature is missing. We check these connections and settings separately from the work shown on the fit map.

Product references

RevManic's fit assessments are our editorial opinion. Check CloudTalk's website for the latest features, plans and pricing.

Represent CloudTalk? Contact us to suggest an update, or claim this profile.

  1. Features ↗cloudtalk.io/features/Company source
  2. Integrations ↗cloudtalk.io/integrations/Company source
  3. Cloudtalk ai ↗cloudtalk.io/cloudtalk-ai/Company source
  4. Pricing ↗cloudtalk.io/pricing/Company source
  5. Pricing ↗cloudtalk.io/Pricing/Company source
  6. Documentation ↗help.cloudtalk.io/en/articles/9128167-conversation-intelligenceCompany source

Alternatives

CloudTalk alternatives

40
JustCallCloud communications platform combining business calling, SMS/MMS, sales dialers, call-center workflows, CRM integrations, and AI conversation features.DialpadDialpad Sell is an AI-assisted sales calling product with outbound dialing, live coaching, call transcripts and CRM integrations.AircallAI-powered customer communications and intelligence platform centered on cloud telephony, business calling, messaging, call routing, analytics, and conversation intelligence.KixieRevenue communication platform for sales teams combining outbound and inbound calling, SMS, PowerDialer, CRM automation, call analytics, and contact-center features.TrellusAI-powered sales calling and coaching platform with power and parallel dialing, real-time call guidance, conversation analytics, practice voice bots, and LinkedIn workflow tools.RingoverRingover is a cloud communications and contact-center platform for business calling, messaging, video meetings, analytics, AI-assisted conversations, and integrations.tl;dvAI meeting intelligence platform for recording, transcribing, summarizing and operationalizing meetings across Google Meet, Zoom and Microsoft Teams.Fireflies.aiAI meeting assistant for recording, transcribing, summarizing, searching, and analyzing conversations.OrumAI-powered live-conversation platform centered on automated outbound calling, parallel and power dialing, call intelligence, and sales-team coaching.ChorusConversation intelligence software that captures, transcribes, and analyzes customer calls, meetings, and emails for sales performance, deal insight, coaching, and revenue visibility.FathomAI meeting assistant and conversation intelligence platform that records, transcribes, summarizes, searches, and analyzes meetings.Clari CopilotConversation intelligence and AI coaching product for recording, transcribing, analyzing, and operationalizing sales conversations.SybillAI conversation-intelligence and sales-execution platform for recording, transcribing, summarizing, analyzing, and operationalizing sales conversations.Otter.aiAI meeting assistant with transcripts, recaps, CRM sync and Enterprise sales-conversation dashboards.RingCentralCloud communications platform providing business phone, messaging, video meetings, SMS, contact-center, events, and AI-powered conversation products.TwilioCloud communications platform providing programmable messaging, voice, video, email, verification, phone numbers, workflows, and customer-engagement infrastructure.SalesfinitySalesfinity combines AI parallel dialing, contact enrichment, AI Sequencer and an Ari sales agent for outbound teams.BandwidthCommunications API platform for embedding voice, messaging, emergency calling, and WebRTC capabilities into applications.Read AIAI meeting and productivity assistant that records, transcribes, summarizes, analyzes, and coaches across meetings, email, and messaging.AttentionAI sales-conversation platform that records calls, updates connected CRM records, scores rep performance and runs bounded post-call agents.Mediafly Intelligence360Enterprise revenue intelligence platform combining pipeline inspection, activity capture, conversation intelligence, forecasting, dashboards, and seller coaching.NooksAI-powered outbound sales workspace combining dialing, sequencing, signals, enrichment, coaching, and salesfloor workflows.SalesloftPredictive revenue system combining sales engagement, conversation intelligence, deal management, workflow prioritization, AI agents, and revenue intelligence.Zoom WorkplaceAI-powered collaboration platform for meetings, chat, phone, mail, calendar, clips, docs, whiteboards and related workplace tools.PhoneBurnerCloud-based power dialer and sales outreach platform with built-in CRM, calling workflows, email/SMS follow-up, reporting, coaching, and CRM integrations.AvomaAI platform for meeting note-taking, scheduling, conversation intelligence, coaching, and revenue intelligence.BluedotAI meeting notetaker that records, transcribes and summarises online, phone and in-person meetings without a bot joining the call.GranolaAI meeting notepad that transcribes conversations and turns them into enhanced notes, summaries, action items, and searchable meeting context.AllegoRevenue enablement platform combining learning, coaching, sales content, AI role play, conversation intelligence, and digital sales rooms.MindtickleAI-powered revenue enablement platform for sales training, content, coaching, conversation intelligence, digital sales rooms, and readiness analytics.OutreachAgentic AI revenue platform combining sales engagement, deal management, forecasting, conversation intelligence, coaching, and account expansion workflows.CloseCalling-led sales CRM combining lead and opportunity management with native calling, email, SMS, workflows, reporting, coaching, and AI sales features.Vonage Business CommunicationsCloud-based unified communications platform providing business calling, SMS/MMS, video meetings, team messaging, voicemail, desk-phone support and integrations.GongRevenue AI platform for capturing and analyzing customer interactions, improving sales execution, forecasting, coaching, and revenue-team performance.TelnyxCommunications infrastructure platform providing programmable voice, SMS/MMS, email, phone numbers, networking, identity and AI APIs.Highspot by SeismicAn agentic go-to-market performance platform combining governed sales content, buyer engagement, training, coaching, analytics, meeting intelligence, and AI agents.HubSpotCustomer platform combining Smart CRM with separately entitled marketing, sales, service, content, data and revenue products.WebexWebex online meetings with optional Suite cloud calling and eligible Cisco AI Assistant meeting summaries.MediaflyAn enterprise revenue enablement platform combining sales content and buyer engagement, value selling and realization, learning and coaching, analytics, and AI capabilities.Sembly AIAI meeting assistant that captures conversations and turns them into notes, follow-ups and sales documents.