Capabilities
Pipeline and opportunity inspection with pipeline value, opportunity counts, win rate, average deal size, sales cycle, stage conversion, stage duration, and velocity metrics., Forecasting and forecast automation across pipeline and other business objects., Interactive dashboards, reports, filters, historical reporting, goals, and real-time drill-down analytics., Automatic capture and correlation of CRM, email, calendar, LinkedIn, meeting, call, content, and other sales activity data., Conversation intelligence with call recording, transcription, summaries, topics, scorecards, coaching, and comments., Rep performance management for quota attainment, pipeline generation, activity, and milestone tracking., Coaching workflows including call plans, customizable scorecards, Smart Alerts, skills heat maps, and coaching accountability., Salesforce integration and documented support for CRM field mapping and opportunity updates., API access for conversation-intelligence data, subject to customer-success enablement and rate limits.
