Capabilities
Single-line and multi-line PowerDialer, with up to four simultaneous lines on the listed Multi-Line plan., Business phone service, outbound and inbound calling, SMS/MMS, click-to-call, click-to-text, voicemail drop, and SMS templates., CRM integrations with bidirectional logging and automation support for calls, texts, outcomes, notes, and activities., Call recording, IVR, automatic distribution, ring groups, call queues, rule-based routing, conferencing, and find-me/follow-me routing., Live call coaching, human voice detection, caller-ID/local-presence features, and caller-reputation tools., Analytics and reporting, with conversation-intelligence functionality available as a premium add-on., Developer API and webhooks are available for custom workflows and integrations.
