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Map/Foundations/Intelligence & analytics/Analyse conversations at team level/CloudTalk
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Cross-cycle foundation

Intelligence & analytics

Understand performance and future revenue.

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Job: Analyse conversations at team level
Job in Intelligence & analytics

Analyse conversations at team level

Find patterns across sales conversations to inform team decisions.

Related categories · within Intelligence & analytics

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30 products

CloudTalk

CloudTalk

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Why it’s in this result

Analyse conversations at team level through Conversation intelligence.

Evidence status

limited

CloudTalk provides conversation-level transcription, summaries, sentiment, scoring, and topic analysis, but comprehensive team-level conversation analysis is only partially established.

Plan condition: Conversation Intelligence availability and billing are plan/add-on dependent.

vendor documented · checked 2026-09-12 · source ↗

Capabilities

Cloud business phone system, Inbound and outbound calling, Local numbers in 160+ countries, Toll-free, short, and ported numbers, Call routing, IVR, queues, ring groups, and business-hours rules, Click-to-call, web dialer, preview dialer, power dialer, and parallel dialer, Call recording, call history, monitoring, dashboards, and reporting, International SMS/MMS and WhatsApp on applicable plans, AI conversation intelligence with summaries, searchable transcripts, notes, sentiment, scoring, and CRM/PDF export, AI receptionist and AI specialist voice agents, Desktop, mobile, and browser applications, CRM, helpdesk, ATS, API, data-sync, and workflow integrations

Pricing

Free tier · Paid from €9/user/mo

Public pricing checked 2026-09-12. See plans and assumptions →

Where else it’s used