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Map/Foundations/Intelligence & analytics/Analyse conversations at team level/Aircall
Order of process, not of time
Cross-cycle foundation

Intelligence & analytics

Understand performance and future revenue.

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Job: Analyse conversations at team level
Job in Intelligence & analytics

Analyse conversations at team level

Find patterns across sales conversations to inform team decisions.

Related categories · within Intelligence & analytics

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30 products

Aircall

Aircall

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Why it’s in this result

Analyse conversations at team level through Conversation intelligence.

Evidence status

supported

Aircall provides team-level conversation analysis features including call scoring, trending topics, talk-to-listen ratios, sentiment analysis, and live monitoring.

Plan condition: AI Assist, AI Assist Pro, and Analytics+ entitlements vary by plan or add-on.

vendor documented · checked 2026-09-12 · source ↗

Capabilities

Cloud business phone numbers, including local, toll-free, and international numbers, Inbound, internal, and outbound calling, Unlimited simultaneous outbound calls, SMS and MMS business messaging, IVR, call transfer, hold, keypad, and call routing, Click-to-dial and Power Dialer, Call recording and call history, Live call monitoring and team coaching workflows, Basic and advanced analytics, AI call summaries, topic recognition, sentiment analysis, action items, call scoring, and CRM logging, AI Voice Agents with live transfer and appointment-scheduling actions, 250+ integrations and API access, Desktop, Android, and iOS softphones

Pricing

Custom pricing · Paid from Custom pricing

Public pricing checked 2026-09-12. See plans and assumptions →

Where else it’s used