Evidence status
supportedAircall provides team-level conversation analysis features including call scoring, trending topics, talk-to-listen ratios, sentiment analysis, and live monitoring.
Plan condition: AI Assist, AI Assist Pro, and Analytics+ entitlements vary by plan or add-on.
vendor documented · checked 2026-09-12 · source ↗
Capabilities
Cloud business phone numbers, including local, toll-free, and international numbers, Inbound, internal, and outbound calling, Unlimited simultaneous outbound calls, SMS and MMS business messaging, IVR, call transfer, hold, keypad, and call routing, Click-to-dial and Power Dialer, Call recording and call history, Live call monitoring and team coaching workflows, Basic and advanced analytics, AI call summaries, topic recognition, sentiment analysis, action items, call scoring, and CRM logging, AI Voice Agents with live transfer and appointment-scheduling actions, 250+ integrations and API access, Desktop, Android, and iOS softphones