Evidence status
supportedCall recording, live monitoring, and AI-driven conversation insights are presented as tools for coaching and improving call quality.
Plan condition: Specific coaching and AI features vary by plan or add-on.
vendor documented · checked 2026-09-12 · source ↗
Capabilities
Cloud business phone numbers, including local, toll-free, and international numbers, Inbound, internal, and outbound calling, Unlimited simultaneous outbound calls, SMS and MMS business messaging, IVR, call transfer, hold, keypad, and call routing, Click-to-dial and Power Dialer, Call recording and call history, Live call monitoring and team coaching workflows, Basic and advanced analytics, AI call summaries, topic recognition, sentiment analysis, action items, call scoring, and CRM logging, AI Voice Agents with live transfer and appointment-scheduling actions, 250+ integrations and API access, Desktop, Android, and iOS softphones