Evidence status
supportedAutomates defined post-call workflows including dispositions, voicemail, email, SMS, CRM updates, lead distribution, and custom API/webhook workflows.
Plan condition: Open API is shown on Professional and Premium; integration-specific workflows may require setup.
vendor documented · checked 2026-09-12 · source ↗
Capabilities
Sequential power dialing and click-to-call, Unlimited dialing with no per-minute charges on plans, Voicemail drops and automated follow-up emails, SMS messaging on eligible plans, subject to carrier approval, Built-in CRM with contact records, activity history, filters, lists, and follow-up workflows, Native and third-party CRM integrations, Zapier, API, and webhooks, Call dispositions, notes, recordings, and automatic activity logging, LeadStream smart lead distribution using custom rules, Live call monitoring and coaching on Professional and Premium, Call transcription and AI Note Taker on Premium, Call tracking, dial-session reports, custom reports, and email/attachment tracking, Phone numbers, inbound calling, forwarding, routing, and callback handling, ARMOR spam-flag monitoring, remediation, and answer-rate analytics as an add-on, Connect Scores for real-time call prioritisation as an add-on
