Capabilities
Cloud business telephony and virtual numbers, Inbound and outbound calling, SMS and MMS, IVR, call routing, queues, transfers, and forwarding, Call recording, transcription, summaries, and automatic notes, Video conferencing and screen sharing, Call campaigns, power dialer, voicemail drop, and local-presence dialing, Real-time monitoring, analytics, coaching, whispering, and double listening, CRM, ATS, helpdesk, API, SDK, and webhook integrations, Omnichannel messaging add-on, Conversational AI add-on, AI Voice Agent add-on, Prospecting Cadence add-on
